Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, thank you for contacting JustAnswer.com. My name is Russell. I will do my best to provide the right answer to your question.
I am looking up information on your Eco-Tank printer model and will shortly get back to you...
The 11 by 17 size, ledger size, is within your printer's specifications. Please tell me, where is that paper size loaded? it may have to be loaded specially, being that it is a larger size.
So the printer is networked? OK... please tell me, what Windows (or MAC OS X if Apple) version is on the problem computer, and what similarly is on the other computers that do work. ?
OK. What windows version or type (XP, Vista, 7, or 8/8.1, or 10) is on the problem computer, please?
OK. And what would you say, thinking about it, is in any way distinctive or unique about the (software or programs on the) problem Win 10 computer? security software differences, applications or usage differences, position in network regarding hubs and other network boxes, etc.?
OK. How many Epson icons for the printer or printers are there, in
View Devices and Printers
? excepting the ones that are labeled 'Epson XXXX Scanner', or similarly ?
OK. That could be confusing your ability to select the right printer.
One of those printer icons doubtless has a green (or perhaps black) check-mark on it. That would be the printer set as the Default printer, that gets the print job sent to it if you don't select a different printer than that one deliberately.
Are you trying to find the page size, and set the Paper Size, on the right printer, is the question I have to ask at this point. If it just isn't there for one icon or selection, or not there for the default printer selection, open the Print window, and select a different printer in the drop-down menu, then see if you can choose the 11x17 size for that printer.
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Then something is different about the 'on-site' printer's installation, relative to the 'off-site printer's installation.
Which of those printers did you try re-installing? if it was the former default printer that doesn't show 11 x 17, OK... but if it wasn't, the on-site printer is the one you need to do the uninstall on (by clicking once on, then Del-ing or deleting, the icon for it), then restart your computer, then re-install it.
Yes, it is very puzzling. Since I am not making much progress with this case, it may be better for me to Opt Out and leave it to other Experts in this category... with the option to rejoin the case after I've had a bit of rest from it and perhaps thought of more to suggest.
You may return to this case, even if you restart, at any time, at
OK I have Opted Out, but will still be able to see and respond to any further / later postings to this case. Have a good day meanwhile.
Thank you for using JustAnswer.com. My name is ***** ***** I will do my best to help.
I realize this question is from much earlier today, but if you still need assistance I am happy to help.
I have quite a bit of experience with networked printers, and it would be highly beneficial if I could connect remotely to the computer to have a look at some things. Would you be OK with a "Remote Assist"?