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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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When I press scan it shows check connection and yet its

Customer Question

when I press scan it shows check connection and yet its connected to my pc
JA: What is the machine's exact make and model? And can you guesstimate how old it is?
Customer: DELL E515dw its 2 moth old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: am using my laptop and am using windows 10 but l have been scanning just today its showing this message
JA: How long has this been an issue? What happened right before this popped up?
Customer: just 2day
JA: Is there anything else important you think the Printer Technician should know?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  Cody replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.
Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Expert:  Cody replied 4 months ago.

Checking in to see if you still need help with this issue, if so please reply at your convenience.