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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Won't print...... Old HP Photosmart C6200 All in One Series,

Customer Question

Hi, won't print......
JA: What's the make/model number of your printer? How old is it?
Customer: Old HP Photosmart C6200 All in One Series
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10 It has been printing just fine....no won't take the instructions from computer
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just this morning........ I have unplugged it.....checked ink.....no jam.....
JA: Is there anything else the Printer Technician should be aware of?
Customer: Not that I ca It registers.... starts to print.... then the page comes out blank
Submitted: 1 month ago.
Category: Printers
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?

Customer: replied 1 month ago.
Customer: replied 1 month ago.
I want to be clear on the charge......lst it was $5.00..... then it said you would add $18..... no it says you will charge 39.00
Customer: replied 1 month ago.
I want to clear on the charge....I paid $5.00,,,,how much more