Printer Repair Questions? Ask IT Technicians for Answers ASAP
Thank you for your question, my name is ***** ***** I look forward to assisting you.
Please note, a rating is only needed when we are finished.
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
Can you remove the ink from the printer then power it off.
then using a Q-Tip with cleaning alcohol (or warm water if you do not have any), clean out the areas where the ink goes in.
Then use a damp cloth and wipe down the inside of the printer.
Once done, let it dry for 10 minutes
Then put the ink back in, power it on and tell me if it then prints correctly please
This will also allow you to see if any foreign objects are in the printer which may cause this.
You are referring to a service the website offers, which being optional, can be ignored if you do not wish to use it.
Please ignore it and reply here to my last question I sent you please
Now follow the steps here to set it up please
Let me know the results
On which steps of the instructions?
ok, but the instructions I gave on the link do not mention a LAN button...
Can you please follow the instructions I gave, I have repeated them again on the link below
Thanks, ***** ***** follow the instructions in the link to install it.
yes, but the instuctions I gave have it connect via the software, not the WLan button
The disk that came with the printer, you need to put it into your computer and run the installation as per the instructions I gave you please.
You need to install it via the computer to connect it to the network.
It will work as an air printer once it is setup, it just needs to be setup first sorry,
I am sorry the way you feel, I have no control over costs or anything as I am just an engineer here.