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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 14602
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can not remove the Drum on our Brother 4141 Cn printer,

Customer Question

I can not remove the Drum on our Brother 4141 Cn printer
JA: Can you guesstimate how old your Brother is? And just to clarify, what's the exact model?
Customer: sorry it is a 4140 CN about 2 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows XP I think.
JA: How long has this been an issue? What happened right before this popped up?
Customer: only today, yesterday replaced the drum unit, re set counters etc, today a toner need to be replaced and I cant get it to let eh drum out.
JA: Is there anything else the Printer Technician should be aware of?
Customer: no not at all, everything was ok before, other than the drum needed to be replaced.
Submitted: 4 months ago.
Category: Printers
Expert:  John replied 4 months ago.

Hi, I am John, welcome to JustAnswer.com

In order to replace the drum, please follow the steps found here ===> http://support.brother.com/g/b/faqend.aspx?c=us_ot&lang=en&prod=mfc8710dw_us&faqid=faq00000154_054

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Thank you!

JOHN