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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I upgraded to windows ten and now when I try to print, it

Customer Question

Hi, I upgraded to windows ten and now when I try to print, it says error,
JA: How are you connecting to your printer: wirelessly or by USB?
Customer: document waits. And the printer doesn't get the printing message. I plug it in
JA: When did you last update the printer driver software?
Customer: not connected wireless I don't know how
JA: Anything else you want the printer expert to know before I connect you?
Customer: guess ill see. thx
Submitted: 4 months ago.
Category: Printers
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

You are at www.justanswer.com
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
Please explain the problem a bit more in detail.

How are you connecting to your printer: wirelessly or by USB?