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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 18929
Experience:  5+ years as Tech
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Wont accept new ink cartiage keeps telling me to take it out

Customer Question

wont accept new ink cartiage keeps telling me to take it out and redue. I have done it about 10 times HP ENVY5642
JA: Are you getting any error messages? If so, what do they say?
Customer: it wont accept new ink cartiage , keeps telling me to redue and I did it about 10 times
JA: The last time you changed your cartridges, did you replace them with new ones or refill the old ones?
Customer: New ones
JA: Anything else you want the electronics expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Printers
Expert:  crash2199 replied 1 month ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 1 month ago.

Remove all of the ink cartridges then insert them back firmly into the carriage then close the lid.

Now, with the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Expert:  crash2199 replied 1 month ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue