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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have installed a new black cartridge but still get the

Customer Question

I have installed a new black cartridge but still get the message the it is missing or incorrectly installed.
JA: What's the model of your printer?
Customer: 8610
JA: Are you getting any error messages? Are you able to open the lid that covers the cartridges on your printer?
Customer: Yes I can open the lid and have installed a new black cartridge.
JA: Anything else you want the printer expert to know before I connect you?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Nathan replied 2 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Are you using new genuine/oem HP inks, or generic/refilled cartridges?