How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My printer just keeps printing a little jibberish at top of

Customer Question

my printer just keeps printing a little jibberish at top of page spits that out and does another page
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: HP Photosmart 6520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: a couple years
JA: How long has this been an issue? What happened right before this popped up?
Customer: a pc
JA: Is there anything else important you think the Printer Technician should know?
Customer: the last time I printed it work, could have been a couple weeks just replaced all my ink today
Submitted: 1 month ago.
Category: Printers
Expert:  Jason Jones replied 1 month ago.

Hello,

I am the person that will be helping you today. Before we begin, please, understand that responding to my questions does not cost more. Also, me responding does not cost more.

May I ask how the printer is connected to your system? (usb, wifi, network, etc)

I look forward to your response.

Thank you,
Jason

Customer: replied 1 month ago.
wifi
Expert:  Jason Jones replied 1 month ago.

Thank you for the update. May I start a secure remote assistance session with you so that I can better help you resolve this problem? When the remote session begins, a chat window will appear that we can use to communicate with each other.

Customer: replied 1 month ago.
Ok
Expert:  Jason Jones replied 1 month ago.

Thank you. I will start getting that ready for you right now. After you click the "Securely Connect" button for the remote service, the remote link will be posted here. That will be the last charge for today.