How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Dustin Your Own Question
Dustin
Dustin, Printer Repair Specialist
Category: Printers
Satisfied Customers: 13328
Experience:  A deep understanding and technical prowess in the finer points of printing and printer repair. Also worked in The US Army as A Network Switching Systems Operator/Controller
19897260
Type Your Printers Question Here...
Dustin is online now
A new question is answered every 9 seconds

Printer J870DW. When I go to print fr=om my phone Say no air

Customer Question

printer J870DW. When I go to print fr=om my phone Say no air printers found
JA: How old is the phone?
Customer: 3-4 years
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Had been working great
JA: Is there anything else important you think the Printer Technician should know?
Customer: no
Submitted: 2 months ago.
Category: Printers
Expert:  Dustin replied 2 months ago.

Welcome to Justanswer.com, my name is Dustin.
I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.

Expert:  Dustin replied 2 months ago.

This should be something we can fix without too much fuss.

Follow step 2 on this page

http://support.brother.com/g/b/faqend.aspx?c=us&lang=en&prod=mfcj480dw_us_eu_as&faqid=faq00100107_007

Once you have reconnected the brother machine to your home wireless network again.

Then, connect the iPhone to the home wireless network.. It should then be able to find and use the printer.

Let me know if you get stuck or run into any issues.

Please remember to click and submit a 5 star rating to show I was able to assist you, without a 5 star rating submitted I am unpaid and unaccredited for my time and expertise.

Thank you,
Dustin S. Sr. Technician and Former Network Switching Systems Operator . Maintainer 31F1P

Related Printers Questions