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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I can copy and/or scan but I can not print anything from the

Customer Question

I can copy and/or scan but I can not print anything from the printer via the computer
JA: Is there an error code on your printer when you try to scan?
Customer: no
JA: When did you last update the printer driver software?
Customer: tried it the other day. Actually this is not my printer it belongs toe a friend of mine. The printer is not connected to a router, she states she use to be able to print from the computer.
JA: Anything else you want the printer expert to know before I connect you?
Customer: not at this time
Submitted: 4 months ago.
Category: Printers
Expert:  Viet - Printer Tech replied 4 months ago.

Hi,
I'm sorry about the issue. Is there any error or message when printing?

What's the model of your printer?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Please reply at the box below. Thank you,

Customer: replied 4 months ago.
not sure of the model I can get it tomorrow. No error or message. She is using Windows 8
Expert:  Viet - Printer Tech replied 4 months ago.

OK. I've emailed you. Please get back to me tomorrow when you can access to the problematic computer and printer at the same time. Thank you.

Customer: replied 4 months ago.
ok I will contact you tomorrow
Expert:  Viet - Printer Tech replied 4 months ago.

OK. See you tomorrow. Thank you.

Customer: replied 4 months ago.
Thank you and have a good evening
Expert:  Viet - Printer Tech replied 4 months ago.

You're welcome. You too. Thank you.

Customer: replied 4 months ago.
My own printer is connected directly to the computer, my daughter's printer is connected thru a router and the one I am having trouble is not connected at all
Expert:  Viet - Printer Tech replied 4 months ago.

So the problematic printer is wireless, and it is able to scan and copy, but it's not able to print. OK, please get back to me tomorrow to continue. Thank you.