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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My printer keeps telling me to remove and check the the

Customer Question

my printer keeps telling me to remove and check the the right cartridge. I have done this multiple times, and it does not seem to correct the problem. I think it is a contact problem, but I do not know how to fix it.
JA: What kind of computer do you have?
Customer: I have an HP and am running windows 7. My printer is an HP PSC 1610 All-In-One.
JA: Have you installed any updates recently?
Customer: No
JA: Anything else you want the computer expert to know before I connect you?
Customer: The printer also has a problem with loading the paper. I have to spoon feed the sheets in.
Submitted: 4 months ago.
Category: Printers
Expert:  Md. Sadique replied 4 months ago.

Hello and thanks for your question. I look forward to assisting you today with the best answer possible.

Expert:  Md. Sadique replied 4 months ago.

Is it a genuine HP cartridge or a third party cartridge?