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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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There's a paper Jam, and it has stopped working, I see the

Customer Question

There's a paper Jam , and it has stopped working, I see the paper , is all the way inside , when I llook from under .
JA: Is your printer displaying the error on all print jobs, even after you restart it?
Customer: yes
JA: When did you last update the printer driver software?
Customer: not sure
JA: Anything else you want the printer expert to know before I connect you?
Customer: No I just need to know how to get the paper out. thanks
Submitted: 4 months ago.
Category: Printers
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.

What is the make/model of your printer?