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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 19925
Experience:  5+ years as Tech
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Suddenly The forms I print are not lined up. The print comes

Customer Question

Suddenly The forms I print are not lined up. The print comes out too low on each line. How do I fix on My MX472 Pixma printer
JA: How are you connecting to your Pixma: wirelessly or by USB?
Customer: I think there is a USB line
JA: When did you last update the printer driver software?
Customer: Don't know.
JA: Anything else you want the printer expert to know before I connect you?
Customer: I pulled a paper jam out yesterday...
Submitted: 3 months ago.
Category: Printers
Expert:  crash2199 replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 3 months ago.

On the printer..

Press the Setup button

Select Maintenance then OK

Select Head alignment then OK

After the alignment, try to print again and let me know the results.

Customer: replied 3 months ago.
That did not help
Expert:  crash2199 replied 3 months ago.

Did the issue get any better or still the same?

Customer: replied 3 months ago.
Same
Expert:  crash2199 replied 3 months ago.

Have you performed a print head cleaning?

Customer: replied 3 months ago.
Did that. Also made sure printer had updated software. You don't seem to be telling me anything I don't know!
Expert:  crash2199 replied 3 months ago.

Please understand that I am not aware of what you have already tried.