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jeffreybongers
jeffreybongers, Engineer
Category: Printers
Satisfied Customers: 288
Experience:  Many years repairing and troubleshooting printers and photocopiers.
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It gives Error Code 0xF1, telling me to turn it on and off -

Customer Question

It gives Error Code 0xF1, telling me to turn it on and off - bu it doesnt help
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Its an Epson Wf-3620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing - just a regular printing job - it did ask for me to replace the cartridges as I wasn't using the genuine ones
JA: Is there anything else the Printer Technician should be aware of?
Customer: not really
Submitted: 4 months ago.
Category: Printers
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.

Please remove all of the ink cartridges and insert them firmly back into the carriage

Now, with the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 4 months ago.
Ok
Expert:  crash2199 replied 4 months ago.

Please remove all of the ink cartridges and insert them firmly back into the carriage

Now, with the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 4 months ago.
I can do it myself if you explain the steps
Josh are you there?
Expert:  crash2199 replied 4 months ago.

Please remove all of the ink cartridges and insert them firmly back into the carriage

Now, with the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Expert:  crash2199 replied 4 months ago.

Please remove all of the ink cartridges and insert them firmly back into the carriage

Now, with the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 4 months ago.
I still have same error.
Expert:  crash2199 replied 4 months ago.

How old is the printer?

Customer: replied 4 months ago.
Its 3 months old
Expert:  crash2199 replied 4 months ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement.

The good news is that your printer is covered under warranty and it can be repaired by Epson. Please call 1-***-**-**** to start the warranty repair process

If you have any questions, please let me know otherwise if you can take a minute and use the rating system to rate our session as 5 stars and press Submit so I am credited with helping you.

Customer: replied 4 months ago.
The number you re giving is missing a digit
Expert:  crash2199 replied 4 months ago.

I apologize!

The number is *****

Expert:  jeffreybongers replied 4 months ago.

Hello and welcome.

My name is***** will be assisting you today.

I'm so sorry for the extended wait time. Did you still need assistance with your issue?

Kind regards,

Jeff

Customer: replied 4 months ago.
I was told it cant be solved. So I did it myself. What kind of help was that?
Expert:  jeffreybongers replied 4 months ago.

I understand, so this is solved now?

Have you tried updating the drivers and firmware of the Epson Wf-3620 printer?

Kind regards,

Jeff