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crash2199, Technician
Category: Printers
Satisfied Customers: 19383
Experience:  5+ years as Tech
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It has a message to replace the drum. I replaced the drum

Customer Question

It has a message to replace the drum. I replaced the drum and the message is still there and it wont print or fax or anything
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Brother 7860DW serial number U62702B2N624276
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: It gave the message last week. I changed the drum. I turned the machine off and back on. I took the drum out and put it back in. Still have message
JA: Is there anything else the Printer Technician should be aware of?
Customer: No
Submitted: 3 months ago.
Category: Printers
Expert:  crash2199 replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 3 months ago.

Open the lid as if you are going to replace the drum again

While the lid is open, press the Clear option to reset the drum counter

You should see a message stating to confirm that you are installing a drum, please press 1 or use the up arrow.

The LCD should show that it was Accepted

Expert:  crash2199 replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.