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Kelly Scriven
Kelly Scriven,
Category: Printers
Satisfied Customers: 14
Experience:  IT Support Specialist at Flatirons Solutions, Inc.
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My drum light and error light has been flashing for days. I

Customer Question

My drum light and error light has been flashing for days. I have unplugged two or three different times. I have replaced both the drum and the toner. Still can not use the printer
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Brother HL-2140 is all it says. Probably 4-5 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc. Windows 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: About a week. Power outage
JA: Is there anything else the Printer Technician should be aware of?
Customer: No
Submitted: 4 months ago.
Category: Printers
Expert:  Kelly Scriven replied 4 months ago.

Hello, thank you for contacting JustAnswer. My name is ***** ***** I will do my best to assist you today.

I am sorry to hear you are having issues with your Brother printer. It sounds like you may just need to reset the printer to clear the errors.

To clear the drum light, perform the following:

  1. Make sure that the machine is turned on.
  2. Open the front cover.
  3. To reset the drum counter, press and hold down Go for about 4 seconds until all the LEDs light up. Once all four LEDs are lit, release Go.
  4. Close the front cover.
  5. Make sure that the Drum LED is now off.

This should also clear the Error light. Please let me know if there is anything else I can assist you with today.