Printer Repair Questions? Ask IT Technicians for Answers ASAP
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With the printer powered on, remove the power cord from the back.
Wait 2 minutes
Plug back in the power cord and power it on
Do you still have the error?
Please make sure that you follow my steps carefully. The steps ask that you allow 2 minutes for the printer to be unplugged and it has only been around 1 minute since I provided the steps to you.
Go ahead and connect it now
Do you mean paper jam?
Have you opened the printer and checked all locations for a jam?
The only way to "reset" the alarm was by removing the power cord but if there is a jam or it thinks there is a jam then it will continue.
Open the lid and remove the ink cartridges and check for a jam under the carriage.
Sure; take your time.
Take a look here so you can see the tab that you need to release: https://support.usa.canon.com/kb/index?page=content&id=ART153386
Is the error on the printer or computer?
Is the alarm message on the printer or computer screen?
If you have confirmed that there isn't a paper jam within the printer then there is a sensor error that need to be replaced.
How old is the printer?
I understand but a printer or any piece of electronic can work one minute and crash the next minute.
Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one. You can purchase a new one for around $50-$60 at a local electronics store such as Best Buy.
You're very welcome! Thank you for being so patient and understanding during a bad news type situation.
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It would be more difficult to find that exact printer since it is an older model but you can buy it around $99 on eBay.
Newer model -- Newer models come with a 1 year warranty