Printer Repair Questions? Ask IT Technicians for Answers ASAP
Couple things here, first and foremost it sounds like we may need a new roller kit, fortunately they're pretty inexpensive. https://www.amazon.com/OfficeJet-Pro-8710-Roller-Genuine/dp/B01N0ZK60B I would suggest taking some compressed air in the internals while replacing these items as well. There are sensors near the openings and internals that if they get dust or particulates on it it will register a jam.
Please let me know if you have other questions or concerns or if you're satisfied with this route.
Hi, checking in again, have you had time to look in to my previous solution?