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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cannot get my printer sanner to work, Less than 1 year old

Customer Question

Hello John i cannot get my printer sanner to work
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: Less than 1 year old Hp envy 4504
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: it comes up with a message cannot find computer is it easy if i ring you
JA: Is there anything else the Printer Technician should be aware of?
Customer: no not that i know of
Submitted: 4 months ago.
Category: Printers
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

You are at www.justanswer.com
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

is the printer connected to computer on wifi

if yes, do you know the router ssid and password