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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 19466
Experience:  5+ years as Tech
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When, when i try to print it doesn't work and i get a

Customer Question

hello when
JA: What's the make/model number of your printer? How old is it?
Customer: when i try to print it doesn't work and i get a message saying media needed.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: today
JA: Is there anything else the Printer Technician should be aware of?
Customer: i'm not sure
Submitted: 3 months ago.
Category: Printers
Customer: replied 3 months ago.
my printer is a pixma mg3220
Customer: replied 3 months ago.
1year old printer
Customer: replied 3 months ago.
can not print and it says media needed
Expert:  crash2199 replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 3 months ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 3 months ago.
ok will let you know
Expert:  crash2199 replied 3 months ago.

Great; thank you.

Customer: replied 3 months ago.
nothing happening
Customer: replied 3 months ago.
same message
Expert:  crash2199 replied 3 months ago.

Do you have paper in the printer?

Customer: replied 3 months ago.
Expert:  crash2199 replied 3 months ago.

Is the printer over or under a year old?

Also, what is the exact error message that you see on the printer?

Customer: replied 3 months ago.
nothing on the printer it is on my computer it goes in print file waiting to be printed
Expert:  crash2199 replied 3 months ago.

Okay, that is a different issue.

Previously, you mentioned the printer was asking for media needed. Is it not displaying that message anymore?

Customer: replied 3 months ago.
sorry the message is on the computer
Expert:  crash2199 replied 3 months ago.

Does it still show the media needed message?

Customer: replied 3 months ago.
still
Customer: replied 3 months ago.
maybe I can restart computer but I might loose you
Expert:  crash2199 replied 3 months ago.

Sure; you can try a restart.

You can come back here through your emails or by going to Justanswer.com

Customer: replied 3 months ago.
same problem
Expert:  crash2199 replied 3 months ago.

Can I connect to your computer to fix the issue?

Customer: replied 3 months ago.
is there a cost of $52
Expert:  crash2199 replied 3 months ago.

There is an additional charge for remote assistance

Customer: replied 3 months ago.
I have to leave know for a seminar
I contact you later
Expert:  crash2199 replied 3 months ago.

Sure; take your time.

Customer: replied 3 months ago.
any ideas of the problem?
Customer: replied 3 months ago.
before spending additional cost?
Expert:  crash2199 replied 3 months ago.

It is important to connect to your computer to see the exact messages then I can fix it from there

Expert:  crash2199 replied 2 months ago.

Hi,

It has been a while since we spoke last but it appears the issue has not been resolved.

Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.