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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I recently purchased a Laser Jet Pro MFP MA77, 6 mos. old or

Customer Question

I recently purchased a Laser Jet Pro MFP MA77
JA: Can you guesstimate how old your LaserJet is? And just to clarify, what's the exact model?
Customer: 6 mos. old or less. M477fnw. I have two concerns. First, I recently purchased the 550 sheet add-on paper tray. I thought I mounted in properly. I pulled it out to load it and now it won't close. I'll describe other concern after we fix this. thanks
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, Windows
JA: How long has this been an issue? What happened right before this popped up?
Customer: Nothing. I bought the add'l tray, tried to install it, and had the immediate problem.
JA: Is there anything else the Printer Technician should be aware of?
Customer: Such as?
Submitted: 2 months ago.
Category: Printers
Expert:  JJesus Perez Gonzale replied 2 months ago.

Hi there I would like to assist you

Customer: replied 2 months ago.
Is remote connection necessary? The issue seems to be mechanical.
Expert:  JJesus Perez Gonzale replied 2 months ago.

Hi, at this time I am not familiar with your problem and cannot assure this is mechanical. Please describe what your problem is.