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Nathan
Nathan, Engineer
Category: Printers
Satisfied Customers: 25940
Experience:  Computer networking/repair. 12+ years experience.
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Put ink in my black container but the level did not change!

Customer Question

put ink in my black container but the level did not change!
JA: What's the make/model number of your printer? How old is it?
Customer: Ep2550, 1 year old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: A pc, windows 2016
JA: How long has this been an issue? What happened right before this popped up?
Customer: nothing, Just the ink level was decreasing
JA: Is there anything else important you think the Printer Technician should know?
Customer: no
Submitted: 5 months ago.
Category: Printers
Expert:  Nathan replied 5 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 5 months ago.

It can take a bit for the updated ink level to be detected. You should actually have an option in the menu under the ink levels to tell it you are adding ink, so it knows to look before you start.

In the absence of that step what we can do is to reset the machine:

unplug power at the wall outlet
wait 5 minutes
press and hold the power/on button for 60+ seconds
keep holding while plugging back in, and for another 60 seconds after, then release

Let me know the results, and I'll advise further if needed.

Nathan