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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 19320
Experience:  5+ years as Tech
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My Epson WF-3520 will print color but omits the black and

Customer Question

My Epson WF-3520 will print color but omits the black and white type from the article I am printing.
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: The printer is approx. 4/5 years old. Epson WF-3520
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC . I currently use Google Chrome
JA: How long has this been an issue? What happened right before this popped up?
Customer: I used to get everything in color. I no longer get b&W. The ink was replaced about 1 month ago
JA: Is there anything else important you think the Printer Technician should know?
Customer: I am a non computer individual, I cannot answer the question
Submitted: 3 months ago.
Category: Printers
Expert:  crash2199 replied 3 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 3 months ago.

Press the home button, if necessary.

Select Setup, then press OK.

Select Maintenance, then press OK

Select Head Cleaning, then press OK

Press OK.

Run the head cleaning then print again afterwards. Do you still have the issue?

Customer: replied 3 months ago.
I am new I do not know where any of this is your writing about. You'll have to walk me through this. I only agree to the initial charge
Expert:  crash2199 replied 3 months ago.

On the printer..

Press the home button, if necessary.

Select Setup, then press OK.

Select Maintenance, then press OK

Select Head Cleaning, then press OK

Press OK.

Run the head cleaning then print again afterwards. Do you still have the issue?

Customer: replied 3 months ago.
I am currently in the clean head process. Should I clean all of them or just the B&W
Expert:  crash2199 replied 3 months ago.

Just B&W

Customer: replied 3 months ago.
Okay. I have printed your answer, and it came out in both color and B&W.
Customer: replied 3 months ago.
I am going to try to print an e-mail
Customer: replied 3 months ago.
E-mail okay. Thank you for the assistance.
Expert:  crash2199 replied 3 months ago.
Awesome!Please rate our session as 5 stars at the top of this page and press Submit so I am credited with helping you.
Expert:  crash2199 replied 3 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 2 months ago.

Hi,

It has been a while since we spoke last but it appears the issue has not been resolved.

Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.