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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My MF4350d scanner will not trigger. says unable to

Customer Question

my MF4350d scanner will not trigger. says unable to communicate with scanner. print and copy functions are fine.
JA: What's the make/model number of your printer? How old is it?
Customer: it is a canon MF4350D all in one. 7 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc windows 10 just got a massive upload from microsoft
JA: How long has this been an issue? What happened right before this popped up?
Customer: everything fine prior. first time I went to scan since micrsoft upload
JA: Is there anything else the Printer Technician should be aware of?
Customer: not to my knowledge
Submitted: 4 months ago.
Category: Printers
Expert:  Cody replied 4 months ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 4 months ago.

Can I remotely connect to your computer, so I can troubleshoot this issue with you?