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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 36528
Experience:  Printer and scanner problem resolver for over 15 years
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When the lights are on next to the power button, what does

Customer Question

when the lights are on next to the power button, what does that mean. and how do I correct it.
JA: What's the make/model number of your printer? How old is it?
Customer: Cannon MX490
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: just bought it a few days ago
JA: How long has this been an issue? What happened right before this popped up?
Customer: hp
JA: Is there anything else the Printer Technician should be aware of?
Customer: since yesterday . some sent me a fax and tried to send another and the lights were on and the other faxes didn't come thru
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Hi there and welcome

Can you tell me please the color of the lights?

Please let me know

Customer: replied 2 months ago.
one is green one is orane
Customer: replied 2 months ago.
orange
Expert:  Richard replied 2 months ago.

Thanks

This is because it has encountered an error, what is displayed on the LCD screen?

Customer: replied 2 months ago.
1871 insert the cassett into the device
Expert:  Richard replied 2 months ago.

thanks

Can you follow the steps here which should clear the error

http://ugp01.c-ij.com/ij/webmanual/ErrorCode/MG6600%20series/EN/ERR/1871.html

Let me know how you go please

Customer: replied 2 months ago.
where do I do this
Expert:  Richard replied 2 months ago.

Click on the link I gave, repeated below, and it shows you

http://ugp01.c-ij.com/ij/webmanual/ErrorCode/MG6600%20series/EN/ERR/1871.html

I can also call to step you through this if you wish

Customer: replied 2 months ago.
it wont let e type the full address in the bar
Expert:  Richard replied 2 months ago.

You can just click on the link, you do not need to type it in, click the blue text please

Customer: replied 2 months ago.
this is not my machine
Customer: replied 2 months ago.
you load the paper into the side of my machine
Expert:  Richard replied 2 months ago.

You will have an area where the paper goes into it at the font, this is what it is referring to.

Remove the paper from it, close it up and then open it again (the flap at the front)

Like in this video

https://www.youtube.com/watch?v=EeqTuAQEQ4c

Customer: replied 2 months ago.
the orange light has a triangle with a lightning bolt under it
Expert:  Richard replied 2 months ago.
You will have an area where the paper goes into it at the font, this is what it is referring to.Remove the paper from it, close it up and then open it again (the flap at the front)Like in this videohttps://www.youtube.com/watch?v=EeqTuAQEQ4c
Customer: replied 2 months ago.
I did that and the orange light comes right back and the green light stays on
Expert:  Richard replied 2 months ago.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please

Customer: replied 2 months ago.
ok
Expert:  Richard replied 2 months ago.

thank you

Customer: replied 2 months ago.
are you no longer on here
Expert:  Richard replied 2 months ago.

yes I am here

Customer: replied 2 months ago.
ok I plugged back up green light is gone orange light still on
Expert:  Richard replied 2 months ago.

ok, should be ok now, try to use it and let me know the results.

Customer: replied 2 months ago.
I can send faxes I just cant receive faxes
Expert:  Richard replied 2 months ago.

yes, so now try to receive a fax please and see if it is now working

Customer: replied 2 months ago.
I don't get them every min
Expert:  Richard replied 2 months ago.

Can you have someone please send you a fax and tell me if it is functioning?

Expert:  Richard replied 2 months ago.

Hi there

How did you go with receiving a fax?