Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
Can you tell me please the color of the lights?
Please let me know
This is because it has encountered an error, what is displayed on the LCD screen?
Can you follow the steps here which should clear the error
Let me know how you go please
Click on the link I gave, repeated below, and it shows you
I can also call to step you through this if you wish
You can just click on the link, you do not need to type it in, click the blue text please
You will have an area where the paper goes into it at the font, this is what it is referring to.
Remove the paper from it, close it up and then open it again (the flap at the front)
Like in this video
Can you please remove the power to the printer (so unplug it from the power socket).
Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.
Let me know the results please
yes I am here
ok, should be ok now, try to use it and let me know the results.
yes, so now try to receive a fax please and see if it is now working
Can you have someone please send you a fax and tell me if it is functioning?
How did you go with receiving a fax?