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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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CANON IP7260 JUST PURCHASED. installed but orange emergency

Customer Question

CANON IP7260 JUST PURCHASED. installed but orange emergency light flashed continually as well as white power light alternatively in batches of three. I have tried all the suggested troubleshooting issues without success. Will not print test pages etc and suggests refer to service centre. Please help. Gordon Tomlinson***@******.***
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: No. New only just trying to install.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Windows 10. PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: From when installation was stared ( 3 hours ago). This started on installation
JA: Is there anything else important you think the Printer Technician should know?
Customer: No -followed installation sheet instructions, checked cable connections, cartridge and paper installation etc.
Submitted: 2 months ago.
Category: Printers
Expert:  Richard replied 2 months ago.

Hi there Gordon and welcome

So we do not go over the steps you already did, can you tell me exactly what you have attempted to do to resolve this please?

Thank you