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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I cant send a fax, HP Envy 7460, oop 7640, I have never been

Customer Question

I cant send a fax
JA: What's the make/model number of your printer? How old is it?
Customer: HP Envy 7460
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: oop 7640
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have never been able to use the fax machine
JA: Is there anything else the Printer Technician should be aware of?
Customer: I don't know whom to call or ask questions about setting up my fax, all the numbers tell me to ask someone else.
Submitted: 3 months ago.
Category: Printers
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 3 months ago.

Can you tell me a bit more about the problem please:

1) Is this a dedicated fax line, or a shared voice/fax line?
2) Is this a landline from the local phone/cable company, or a VOIP service (vonage/magicjack/etc)
3) Do you have dsl service on the same line?

4) Are you able to RECEIVE faxes?