Printer Repair Questions? Ask IT Technicians for Answers ASAP
I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.
Can you please first let me know what exactly the error message says?
Please type in the box below, then click on the "Send" button to send me your reply.
Thanks for your patience and best regards,
Thank you. I assume you did already turn off the printer, unplugged it for 10 seconds from the power cord and then turned it back on?
OK, then the printer might indeed need a repair, but I will opt out from your question for a second opinion from another expert, please stay tuned... Thank you very much.
Hi there and welcome
10 seconds will be too short for any of the capacitors on the board to drain, I want you please to disconnect the power cable from the printer and let it sit for 10 minutes.
Connect the power cable, power it on and tell me if it clears the error please.