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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Trying to connect to my cellphone galaxy 8plus and myhp2000

Customer Question

Trying to connect to my cellphone galaxy 8plus and myhp2000 gettin g message that is network refual
JA: Just to clarify, what's the exact make and model of your machine?
Customer: Pixmats5000
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Pc up 2000
JA: How long has this been an issue? What happened right before this popped up?
Customer: It's anew printer my old one had paper jamming issues so purchased this one
JA: Is there anything else the Printer Technician should be aware of?
Customer: Nope internet is working as I am getting tv pnline
Submitted: 3 months ago.
Category: Printers
Expert:  Jay D replied 3 months ago.

Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.

Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.

Expert:  Jay D replied 3 months ago.

what version of android is the phone running?