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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Recently had to change my password on FIOS on my MAC

Customer Question

Recently had to change my password ***** FIOS on my MAC computer. Right now I'm trying to scan a document on my Epson printer and it keeps saying communication error. connect computer. I used to get that but I would keep trying and then it would scan. But it doesn't seem to respond. Do I need to reconfigure the Epson to my computer?
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: Epson XP-410. It's a few years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: MAC 10.9.5
JA: How long has this been an issue? What happened right before this popped up?
Customer: THis is just today. Though it's the first time I've tried to scan a document since the FIOS system got upgraded.
JA: Is there anything else important you think the Printer Technician should know?
Customer: Can't think of anything right now!
Submitted: 3 months ago.
Category: Printers
Customer: replied 3 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Secure Remote Assistance. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Jay D replied 3 months ago.

Hello and welcome. My name is***** will be assisting you today. I am sorry to hear that you are having such troubles and I will try my best to assist you.

Please give me a few moments to go over the question and I will look into this for you. Also please be aware that we are very busy and you may have to wait for a response, replies to you are not always instant. We appreciate your patience.

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