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Jason Jones
Jason Jones, Technician
Category: Printers
Satisfied Customers: 16205
Experience:  10+ years work experience.
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Can't connect to wireless router because I don't know what,

Customer Question

Can't connect to wireless router because I don't know what
JA: What's the make/model number of your printer? How old is it?
Customer: I don't know what the SSID is or the WEP Key, WPA?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I have a new HP Spectre
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have never been connected I Hhave down loaded the driver for the printer
JA: Is there anything else the Printer Technician should be aware of?
Customer: HP printer Photosmart C309 wireless CISCO LinksysE2500
Submitted: 3 months ago.
Category: Printers
Expert:  Jason Jones replied 3 months ago.


My name is ***** ***** and I look forward to assisting you today.

On a computer that is connected to the router, perform the steps below:
- Click the following link --->
Leave the username blank
The default password ***** *****
(if that does let you in, use admin for the username and admin for the password)
- Click the Wireless link (your network name is ***** *****)
- Click the Wireless security link (your wireless password ***** ***** here)

Using the network name and password ***** you obtained from the instructions above, reconnect to the wireless signal.

Please, take a moment and rate me on the top of this page by clicking the Stars and clicking the Submit button on the top of this page.

Thank you,
***** *****

Expert:  Jason Jones replied 3 months ago.

Is there anything else I can help you with today? If so, please let me know. If that is all for now, please do not forget to rate my help on top of this page.
Thank you,