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UranIT
UranIT, Network Administrator
Category: Printers
Satisfied Customers: 504
Experience:  Network and System Administrator, IT Consultant
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Putor crashed and had to recover. need drivers for my

Customer Question

putor crashed and had to recover. need drivers for my windows 7
JA: What's the make/model number of your printer? How old is it?
Customer: workforce WC7620
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: a couple days. My pc crashed from microsofft security update
JA: Is there anything else the Printer Technician should be aware of?
Customer: like what???
Submitted: 5 months ago.
Category: Printers
Expert:  Lorenz Vauck replied 5 months ago.

Dear Client,

I am sorry to hear about that problem. My name is***** am a tech expert with 17 years of experience and will help you as good as I can.

Can you please first let me know if the printer worked just fine under Windows 7 before the crash or did you use a different Windows version before (like XP / Windows 10)?

Please type in the box below, then click on the "Send" button to send me your reply.

Thanks for your patience and best regards,

Lorenz Vauck

Customer: replied 5 months ago.
Windows 10 before crash
Customer: replied 5 months ago.
Can you help with out connecting
Customer: replied 5 months ago.
Hello
Expert:  UranIT replied 5 months ago.

Hello and thanks for using JustAnswer.com I am Serge and I will try my best to assist you.

Drivers for this printer can be downloaded here: https://epson.com/Support/Printers/All-In-Ones/WorkForce-Series/Epson-WorkForce-WF-7620/s/SPT_C11CC97201

Please let me know if you have additional questions

Will be waiting for you reply

Expert:  UranIT replied 5 months ago.

Were you able to download the driver?

Please let me know if you have additional questions

Will be waiting for you reply

Expert:  UranIT replied 4 months ago.

Do you still require assistance on the issue?
Will be waiting for your reply.

Customer: replied 4 months ago.
Expert:  UranIT replied 4 months ago.

What is the issue? Were you able to install drivers?