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Ask John Your Own Question
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Do you answer questions with out charging a fee, just

Customer Question

John do you answer questions with out charging a fee
JA: What's the make/model number of your printer? How old is it?
Customer: just received today MX 966
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC, OS
JA: How long has this been an issue? What happened right before this popped up?
Customer: I cleared the packing, plugged in put top cover down and turned on than a support code came up 5101 showing where problem is on right side a yellow piece under
JA: Is there anything else the Printer Technician should be aware of?
Customer: no john
Submitted: 3 months ago.
Category: Printers
Expert:  Nathan replied 3 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 3 months ago.

To be clear, this is a paid support service, it is not free help.

You would have agreed to and paid the corresponding fee on the payment page while posting your question.

With that in mind, do you wish to continue?