Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
From the home screen of the printer control panel, touch the right arrow
Touch the Setup icon .
Touch the down arrow , and then touch Tools.
Touch Clean Printhead. The printer cleans the printhead, and then prints out a test page
let me know if test page print quality is same or better
ok. can you remove the black ink and then clean the nozzles of the black ink as well as nozzles on the printhead with cotton swab and alcohol