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Michelle
Michelle, Printer Expert
Category: Printers
Satisfied Customers: 5640
Experience:  B.Sc. Computer Science with Honors
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My 6500A will not print dark enough after installing new hp

Customer Question

my 6500A will not print dark enough after installing new hp black ink cartridge
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: 2 or 3 years old model office jet 6500A plus
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac(os)
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just happened
JA: Is there anything else important you think the Printer Technician should know?
Customer: no
Submitted: 5 months ago.
Category: Printers
Expert:  Michelle replied 5 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 5 months ago.
  1. From the home screen of the printer control panel, touch the right arrow

  2. Touch the Setup icon .

  3. Touch the down arrow , and then touch Tools.

  4. Touch Clean Printhead. The printer cleans the printhead, and then prints out a test page

  5. let me know if test page print quality is same or better

Customer: replied 5 months ago.
it prints good on colors but no good un block
Expert:  Michelle replied 5 months ago.

ok. can you remove the black ink and then clean the nozzles of the black ink as well as nozzles on the printhead with cotton swab and alcohol