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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Im tring to print something and carnt the eltrce has been

Customer Question

im tring to print something and carnt the eltrce has been off will l have to re insale my crome ??
JA: What's the make/model number of your printer? How old is it?
Customer: HP ENVY 4500 e-All-in-One printer 2ys old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: acer note book chrome
JA: How long has this been an issue? What happened right before this popped up?
Customer: just today
JA: Is there anything else important you think the Printer Technician should know?
Customer: l have been pressing buttons and it gave me a print out emal***@******.***
Submitted: 4 months ago.
Category: Printers
Expert:  Michelle replied 4 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

Expert:  Michelle replied 4 months ago.

is it a chromebook or windows laptop that you are using with the printer

Customer: replied 4 months ago.
chromeback
Expert:  Michelle replied 4 months ago.

open google chrome..click on the tools menu on top right...settings..

click on show advanced settings

under google cloud print..click on manage..

does the printer show up there

Customer: replied 4 months ago.
no dont want to secrely connect
Expert:  Michelle replied 4 months ago.

Secure Remote Assistance is an additional service

Its totally up to you to choose or deny the service as its an "optional" service.

I will assist you on chat

Expert:  Michelle replied 4 months ago.

open google chrome..click on the tools menu on top right...settings..

click on show advanced settings

under google cloud print..click on manage..

does the printer show up there