How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Richard Your Own Question
Richard
Richard, Technician
Category: Printers
Satisfied Customers: 38373
Experience:  Printer and scanner problem resolver for over 15 years
32989067
Type Your Printers Question Here...
Richard is online now
A new question is answered every 9 seconds

I am setting up my new XP-540 printer and when I get to

Customer Question

I am setting up my new XP-540 printer and when I get to Firmware update, the printer cannot be detected
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is new, bought today, The model is Expression Premium XP-540
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: AC laptop using windowsSorry about delay
JA: How long has this been an issue? What happened right before this popped up?
Customer: No
JA: Is there anything else the Printer Technician should be aware of?
Customer: Not that I know of
Submitted: 5 months ago.
Category: Printers
Expert:  Richard replied 5 months ago.

Hi there and welcome

Can you skip the firmware update and tell me if it completes the install please

Customer: replied 5 months ago.
No, it is showing a yellow triangle again an telling me to turn off and click start to begin updating
Expert:  Richard replied 5 months ago.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please