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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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My computer says that my printer is in an error state. I

Customer Question

my computer says that my printer is in an error state. I don't know what to do! Please help.
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: hp envy 7640
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: hp computer operating system is windows 7
JA: How long has this been an issue? What happened right before this popped up?
Customer: changed color cartridge and added paper
JA: Is there anything else important you think the Printer Technician should know?
Customer: computer said that my printer was in an error state
Submitted: 4 months ago.
Category: Printers
Expert:  Elgin Vega replied 4 months ago.

Hi, my name is***** will try my best to help you resolve this request.

Lets try teamviewer so I can connect to your computer and check the problem.

To download teamviewer go to this link.

https://www.teamviewer.com/en/

After installation, open it and give me the ID and password *****