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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I HAVE AN HP L1906 MONITOR, MY DISPLAY IS NOT TOTALLY

Customer Question

I HAVE AN HP L1906 MONITOR, MY DISPLAY IS NOT TOTALLY VISIBLE ON SOME PROGRAMS
JA: Can you guesstimate how old your HP is? And just to clarify, what's the exact model?
Customer: APPROX 6 YEARS OLD HP L1906
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: NOT A PRINTER IT IS THE MONITOR AND I HAVE AN ASUS PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: IT HAS BEEN GETTING BAD FOR ABOUT THE LAST MONTH, NOW IT IS TERRIBLE, I AM USING TURBO TAX AND I CANT SEE THE ON SCREEN OPTIONS ON THE PAGES
JA: Is there anything else the Printer Technician should be aware of?
Customer: NOT TO MY KNOWLEDGE
Submitted: 4 months ago.
Category: Printers
Expert:  Elgin Vega replied 4 months ago.

Hi, my name is***** will try my best to help you resolve this request.

Lets try teamviewer so I can connect to your computer and check the problem.

To download teamviewer go to this link.

https://www.teamviewer.com/en/

After installation, open it and give me the ID and password *****

Customer: replied 4 months ago.
THIS IS TO COMPLICATED, CAN I TALK TO YOU VIA PHONE
Customer: replied 4 months ago.
NO, I DON'T FEEL COMFORTABLE WITH THIS, KEEP THE $5 I'LL DO SOMETHING DIFFERENT IN THE MORNING WHEN I CAN TALK TO A LIVE PERSON
Customer: replied 4 months ago.
I DID NOT GIVE AN EMAIL ADDRESS
Customer: replied 4 months ago.

CONTACT BY PHONE XXXX XXX XXXX

Expert:  Joel Kalman replied 4 months ago.

Hello. My name is***** am sorry that you have been having difficulties. I can help you solve your problem if you still need assistance.