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John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Stopped printing problem is ink pad is full, how do I reset

Customer Question

stopped printing problem is ink pad is full
JA: What's the make/model number of your printer? How old is it?
Customer: how do I reset the printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: printer is a mfc-j4510dw pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: it refused to print and printjos were que to print
JA: Is there anything else the Printer Technician should be aware of?
Customer: no a tech sometimes goes thru a reset procedure and it prints correctly for awhile
Submitted: 5 months ago.
Category: Printers
Expert:  Elgin Vega replied 5 months ago.

Hi, my name is***** will try my best to help you resolve your problem.

You can find how to factory reset your printer in the page 63 of the following link.

Let me know if works