How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site. Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

Stopped printing problem is ink pad is full, how do I reset

Customer Question

stopped printing problem is ink pad is full
JA: What's the make/model number of your printer? How old is it?
Customer: how do I reset the printer
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: printer is a mfc-j4510dw pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: it refused to print and printjos were que to print
JA: Is there anything else the Printer Technician should be aware of?
Customer: no a tech sometimes goes thru a reset procedure and it prints correctly for awhile
Submitted: 5 months ago.
Category: Printers
Expert:  Elgin Vega replied 5 months ago.

Hi, my name is***** will try my best to help you resolve your problem.

You can find how to factory reset your printer in the page 63 of the following link.

http://download.brother.com/welcome/doc003011/cv_mfc4510dw_uke_ausr.pdf

Let me know if works