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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I have the epson printer xp 640 and it is hooked up to my

Customer Question

I have the epson printer xp 640 and it is hooked up to my wi-fi and I am getting a printer not connected message even though it is connected
JA: Can you guesstimate how old your Epson is? And just to clarify, what's the exact model?
Customer: it is brand new only had it a week and it is the xp 640 small in one
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: it is a macand running sierra 10.12.4
JA: How long has this been an issue? What happened right before this popped up?
Customer: it happened with my last printer so we bought this one and it worked out of the box last sunday but not tonight
JA: Is there anything else important you think the Printer Technician should know?
Customer: not that i know of
Submitted: 5 months ago.
Category: Printers
Expert:  Elgin Vega replied 5 months ago.

Hi, my name is***** will try my best to help you resolve this request.

Lets try teamviewer so I can connect to your computer and check the problem.

To download teamviewer go to this link.

https://www.teamviewer.com/en/

After installation, open it and give me the ID and password *****