Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi, I'm Nathan.Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.
These symptoms point to either a clogged/contaminated print head, or a faulty print head (or the logic board that controls it).
You can try going into the setup/maintenance menu on the machine and running the “clean print head” function repeatedly, up to 5 times total, testing after each.
If it still doesn’t print anything, you’ll need to do a manual cleaning as a next step.
Let me know how the built in cleaning function works, and I’ll guide you through the manual steps next, if needed.
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The underlying cause here is the infrequent use of color; inkjets have to be used, on all colors, at least weekly to keep them from drying out and clogging up. If they go a long time sitting idle, they can then overheat and become permanently damaged when you try to use them again.
The next step here would be a manual cleaning process. I'd be happy to guide you through that if you'd like, but it is quite involved and can end up voiding your warranty. Since it is a year old, if it is still under warranty, you'd be better off filing a warranty claim and epson would replace the printer for you under warranty. If you are past the 1 year mark or did not register the warranty, then we can go through the manual steps.
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Thank you for the update, if you need any more help, contact info for epson, etc just let me know.