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VanMagnus Systems
VanMagnus Systems, Engineer
Category: Printers
Satisfied Customers: 1156
Experience:  I have more than 20 years of experience in the Printer Hardware and Software support. A+ certified.
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10 will not operate my Perfection Epson 4870 Photo scanner

Customer Question

10 will not operate my Perfection Epson 4870 Photo scanner in the mode I want
JA: What kind of computer do you have?
Customer: Dell PC
JA: Have you installed any updates recently?
Customer: Yes, I've tried to load the driver from Epson. Scanner works on opaque material but will not allow me to change the mode and scan negatives. Get error message when attempt to download
JA: Anything else you want the computer expert to know before I connect you?
Customer: no
Submitted: 5 months ago.
Category: Printers
Expert:  VanMagnus Systems replied 5 months ago.

Has this happened before or is it a new issue?

Customer: replied 5 months ago.
Scanner worked with XP and 7. Still works now as a copier but will not let me scan negatives (black/white/kodacolor/coda chrome). I cannot get into a mode than for transmission, only reflection. I think the problem is with 10. Why would XP and & 7 work but not 10?
Expert:  VanMagnus Systems replied 5 months ago.

When did you upgrade to Windows 10? Try this link for the latest drivers for Windows 10.

http://esupport.epson-europe.com/ProductHome.aspx?lng=en-IE&data=kVFQIoh3k1l8CpttxtQkrU002Fnku96klQmy513U25IQ8jMU003D&tc=6