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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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Cannon printer was connected to my laptop technician came

Customer Question

Cannon printer was connected to my laptop technician came out and upgraded internet I havent been able to print off anything since then printer is saying press was don't have that
JA: Has your Canon done this before? And can you guesstimate how old it is?
Customer: Never done before 4 years old
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I pc
JA: How long has this been an issue? What happened right before this popped up?
Customer: 2 months
JA: Is there anything else important you think the Printer Technician should know?
Customer: The printer is asking for passphrase
Submitted: 5 months ago.
Category: Printers
Expert:  Sudipto replied 5 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 5 months ago.

Please let me know model no. of the printer?