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Richard
Richard, Technician
Category: Printers
Satisfied Customers: 37647
Experience:  Printer and scanner problem resolver for over 15 years
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Fax is not responsive .Tried to reconnect with no success. i

Customer Question

Fax is not responsive .Tried to reconnect with no success. i have an iMac
JA: What's the make/model number of your printer? How old is it?
Customer: MFC J870DDW about 2-3 years old.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac OS 8, I think. system has been working,untill, we disconnected to change home office furniture.
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just since now, it worked fine before, as far as I can tell. Can print on it, but fax is dead. I have a Comcast modem
JA: Is there anything else important you think the Printer Technician should know?
Customer: nothing I can think of. thought I reconnected as it was before.
Submitted: 4 months ago.
Category: Printers
Expert:  Richard replied 4 months ago.

Thank you for your question, my name is ***** ***** I look forward to assisting you.

Please note, a rating is only needed when we are finished.

Can you please remove the power to the printer (so unplug it from the power socket).

Then wait 10 minutes, connect the power again to the printer, turn it on and tell me please if it is now operating correctly.

Let me know the results please