How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask John Your Own Question
John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
23822421
Type Your Printers Question Here...
John is online now
A new question is answered every 9 seconds

My printer is in an "error state". It prints from my wife's

Customer Question

My printer is in an "error state". It prints from my wife's computer, but not my laptop. We have an MX 410.
JA: What's the make and model of your printer, and can you guesstimate how old it is?
Customer: I have a Canon MX 410. It may be about 10 years old; I'm not very sure.
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: I have an Asus laptop (Wi Fi) that is about 2 years old or newer. I do not know what my OS is.
JA: How long has this been an issue? What happened right before this popped up?
Customer: It just happened this afternoon. It was going to be my first printing of something. It worked fine a couple of days ago. Nothing notable happened before I decided to print.
JA: Is there anything else the Printer Technician should be aware of?
Customer: Not really. You can me directly if you want at(###) ###-####
Submitted: 4 months ago.
Category: Printers
Expert:  Sudipto replied 4 months ago.

Hi, I'm Sudipto. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP

Expert:  Sudipto replied 4 months ago.

Do you get the error message on the laptop?

Customer: replied 4 months ago.
I got the message on my laptop.
Expert:  Sudipto replied 4 months ago.

Can you tell me, which version of Windows is installed on your laptop?

Customer: replied 4 months ago.
It is Windows 10.
Customer: replied 4 months ago.
I do not feel comfortable allowing anyone access to my computer.
Expert:  Sudipto replied 4 months ago.

Do you know, how to open the devices and printers window on your PC or should I give you the steps?

Customer: replied 4 months ago.
I am not sure. Can you call me at home at(###) ###-####