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Nathan, Engineer
Category: Printers
Satisfied Customers: 25457
Experience:  Computer networking/repair. 12+ years experience.
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My HL-L2360DW printer? It is brand new Brother HL-L2360DW,

Customer Question

my HL-L2360DW printer?
JA: What's the exact make and model of your printer, and can you guesstimate how old it is?
Customer: It is brand new Brother HL-L2360DW
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC
JA: How long has this been an issue? What happened right before this popped up?
Customer: I have just installed the printer and just got it to print.
JA: Is there anything else the Printer Technician should be aware of?
Customer: I don't know of anything. I thought this model printed, scanned and copied. If it doesn't I have the wrong printer.
Submitted: 4 months ago.
Category: Printers
Expert:  Nathan replied 4 months ago.

Hi, I'm Nathan.
Sorry to hear that you're having trouble, but I'll do my best to help you. Please give me a few moments to review your details here.

Expert:  Nathan replied 4 months ago.

No, that unit that you have is just a simple black only laser printer. It is a printer only and lacks any other functionality. It cannot copy/print/scan.

If that is what you need, I'd be happy to recommend a suitable model for you and you could return/exchange the one you purchased.

Do you need color? Is this for business or home use?

Customer: replied 4 months ago.
I don't need color. This is for home use only.
Expert:  Nathan replied 4 months ago.

Okay, and do you need to be able to fax too?

Expert:  Nathan replied 4 months ago.

If you don't need to fax, here is a model I'd suggest:

If you do need to fax, here are 2 models I'd recommend: or

If you have any other questions, just let me know. Otherwise, please take a moment to rate my service as this is the only way I am credited for my time. Hopefully I have earned 5 Stars but if not please let me know what I can do to ensure you are satisfied. I also invite you to contact me directly with any future support needs at and ask for Nathan.

Thank you, ***** ***** a nice day,


Expert:  Nathan replied 4 months ago.

Hello, it appears your question is still open.

Do you need more help with this?
If so, just reply back on this page. If I’ve answered your question, please let me know you are satisfied, to conclude our session – this is the only way I am credited for my work.

Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so, if more help is needed.