Printer Repair Questions? Ask IT Technicians for Answers ASAP
Hi there and welcome
Have you set the printer up on your wireless network yet?
Please let me know
How did you do the installation?
Ok, you need to run the installation again, like you did when you first received the printer.
Do you still have the installation disk with you?
Put it in the computer and run the installation from it, during it you are asked to connect it to the wifi network, do this and it should then print.
Let me know the results please.
You do not, it will get this automatically when you connect it to your wifi network.
What was the error you got when it failed?
It is the internal wifi adapter that has faulted, this now confirms it
I am really sorry about this and you are going to have to return the printer to have it replaced. It will be covered by the warranty if this has not expired, and the replacement will be done at no cost to you.
I am really sorry about this, and if you have problems, or would like any additional information or assistance, please do not hesitate to let me know.
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