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John
John, Computer Science Engineer
Category: Printers
Satisfied Customers: 5077
Experience:  CompTIA A+ & Microsoft Certified Professional with 15 years of experience repairing computers and printers.
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I just replaced my router and the Brother MFC 7460DN cannot

Customer Question

I just replaced my router and the Brother MFC 7460DN cannot find the scanner now.
JA: What's the make/model number of your printer? How old is it?
Customer: It is MFC-7460DN Not sure what year ...how can I tell?
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: PC WIN 10
JA: How long has this been an issue? What happened right before this popped up?
Customer: Just had the Amplify LR installed the day before yesterday. Printing was fine on checkout. Didn't scan anything. This is my first scanning activity.
JA: Is there anything else the Printer Technician should be aware of?
Customer: not that I know of
Submitted: 5 months ago.
Category: Printers
Expert:  Kamil Anwar replied 5 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

Have you tried reinstalling the driver?

Customer: replied 5 months ago.
I will need help with that.
Expert:  Kamil Anwar replied 5 months ago.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 5 months ago.
I am typing with you on my personal computer and the connection needed is on a different one. What to do next?
Expert:  Kamil Anwar replied 5 months ago.

Is it connected to the internet?

Customer: replied 5 months ago.
Sorry that I have confused things.....Let's just close this session out for now.
Expert:  Kamil Anwar replied 5 months ago.

You do not need anymore help?