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crash2199
crash2199, Technician
Category: Printers
Satisfied Customers: 19963
Experience:  5+ years as Tech
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I got the code 5B00, Cannon ip 2600, Mac, First time I was

Customer Question

I got the code 5B00
JA: Just to clarify, have you double-checked the code? And what is the exact make and model of your machine?
Customer: Cannon ip 2600
JA: What kind of computer are you printing from (Mac or PC)? What Operating System (OS) are you running?
Customer: Mac
JA: How long has this been an issue? What happened right before this popped up?
Customer: First time I was trying to print
JA: Is there anything else important you think the Printer Technician should know?
Customer: no
Submitted: 4 months ago.
Category: Printers
Expert:  crash2199 replied 4 months ago.

Hi! My name is ***** ***** I will be assisting you. Let's get started!

Expert:  crash2199 replied 4 months ago.

With the printer powered on, remove the power cord from the back.

Wait 2 minutes

Plug back in the power cord and power it on

Do you still have the error?

Customer: replied 4 months ago.
Expert:  crash2199 replied 4 months ago.

How old is the printer?

Customer: replied 4 months ago.
Maybe 2 years
Expert:  crash2199 replied 4 months ago.

Unfortunately, the error that you are experiencing is an internal failure which would require repair/replacement. The bad news is that your printer is outside of warranty and it would cost more to repair the printer than to buy a new one.

Customer: replied 4 months ago.
For you to tell me that how much am I paying?
Customer: replied 4 months ago.
Very disappointing
Expert:  crash2199 replied 4 months ago.

I am sorry to hear that -- If you were to take your printer into a local repair shop, they would charge around $99 to look at the issue even if it is not fixed.

Customer: replied 4 months ago.
Ok thanks
Expert:  crash2199 replied 4 months ago.

You're welcome.

Expert:  crash2199 replied 4 months ago.

I am checking back up on you about your issue. If the issue is resolved or you do not need anymore help, please rate our session as 5 stars and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.

Expert:  crash2199 replied 3 months ago.

Hi,

It has been a while since we spoke last but it appears the issue has not been resolved.

Do you still need help with your issue? If the issue has been resolved or you do not need anymore help, please take a minute to rate our session as 5 stars and press Submit otherwise, please reply back to me here so that I can continue to help you.